This policy explains what information Saboor Store collects when you use our website and Android app, how we use it, and the choices you have. We collect and use personal information as necessary to process your orders, provide customer support, and operate our services.
Information We Collect
- Your name, phone number, email address and delivery address.
- Your order history and the items in your cart.
- Online payments are processed by our payment partner. We do not store your payment card or wallet details.
- Information you provide when contacting us or communicating with our customer support team.
How We Use Your Information
- To confirm, process, deliver and support your orders.
- To contact you about your orders through phone, SMS, WhatsApp or email.
- To send promotional offers when you have subscribed to our newsletter or otherwise provided the required consent.
- To maintain, secure and improve our website, applications and customer service.
Sharing Your Information
We share information with service providers when necessary to operate our services, including couriers, payment processors, communication providers and platforms used to deliver messages. We do not sell your personal information.
Meta Login Dialog and Account Authorization
Our application may use Meta's authorization system, including the Meta Login Dialog, to allow an authorized user to connect their Meta account or business assets to our services. The permissions requested through the authorization dialog depend on the features being enabled.
Before granting access, you can review the permissions presented by Meta and choose whether to authorize the connection. If you decline or revoke the required permissions, some integration features may not be available.
When you authorize our application, we may receive information made available through the permissions you approve, such as relevant account identifiers, business account information, WhatsApp Business Account identifiers, business phone number information, and access credentials or tokens needed to operate the authorized integration.
We use this information only to establish, maintain and operate the requested integration, provide its features, troubleshoot issues, and protect the security of our services. We do not intentionally request or access unrelated personal information. The actual information processed depends on the permissions granted and the features you use.
WhatsApp Cloud API and Communications
Our application may integrate with the WhatsApp Cloud API, provided by Meta, to support customer communications, order notifications, customer service and other messaging features enabled by our services.
Depending on how the integration is configured and used, we may process business phone numbers, WhatsApp Business Account identifiers, recipient phone numbers, message content, message templates, delivery and read statuses, timestamps, and related messaging metadata.
This information is used to send and receive authorized communications, provide customer support, deliver order updates, maintain messaging records where necessary, and troubleshoot delivery failures. We do not use WhatsApp message information for unrelated purposes.
Messages sent through WhatsApp are processed by Meta in accordance with the applicable Meta and WhatsApp terms and policies. Information may also be processed by infrastructure and service providers that help us operate the integration. We apply appropriate safeguards to protect information under our control.
We do not use the integration to send unsolicited promotional messages. Where consent or other authorization is required, we obtain it before sending the relevant communications. You can contact us to request that we stop non-essential communications.
Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration and loss. Access to integration data and credentials is restricted to what is necessary to operate and maintain the service.
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining required records, resolving disputes and meeting applicable legal obligations. Retention periods vary according to the type of information and its purpose.
Revoking Meta Access and Requesting Data Deletion
You can revoke permissions previously granted to our application through your Meta account settings, where the relevant authorization is listed. Revoking access prevents future use of permissions that are no longer available, although it may not automatically delete information already received or stored by our services.
To request deletion of information obtained through the Meta integration, contact us using the details below and identify the account or business integration concerned. We will verify the request where reasonably necessary and delete the relevant information unless retention is required or permitted by applicable law.
Where applicable, you may also use the data deletion instructions or callback mechanism provided by Meta for our application. We will process valid deletion requests in accordance with applicable requirements.
Your Choices
You can update your details from your account or ask us to delete your data by emailing support@saboorstore.pk.
Our Android App
The app uses the same account and order information as this website. On your phone, it stores your sign-in session (encrypted), your cart, your theme choice and your recent searches. It does not use advertising, tracking or analytics, and it does not access your location, contacts or camera. Photos you choose to add to a review are uploaded only when you publish the review.
Deleting Your Account
You can permanently delete your Saboor Store account at any time:
- In the app: Account → Profile Details → Delete Account.
- On the website: sign in, open My Account and choose Delete Account.
- By message: contact us at support@saboorstore.pk or on WhatsApp at +92 308 5150684 from the email address or phone number on your account. We aim to process account deletion requests within 7 days, subject to verification and applicable legal requirements.
Deleting your account removes your profile, saved addresses and sign-in information. Orders you have already placed may be retained for records, delivery, accounting or legal obligations. Reviews you have published may remain on the site under the display name you chose.